Managed Hosting
Ongoing operation of application hosting environments, including monitoring, updates, backups and incident response, with coverage hours and responsibilities agreed in writing.
Applications need someone to renew certificates, watch capacity, apply updates and respond when a server stops. That work often sits with whoever set things up, or with a helpdesk that cannot touch the application when that is where the problem is.
Application hosting, not office IT
Managed hosting is focused on the infrastructure and operational systems required to keep applications running. It does not automatically include laptops, printers, routine office administration or broad end-user support.
Coverage hours, escalation, monitoring, backups, maintenance windows and ownership should be explicit. A 24-hour service, response time or service level is only represented where it has been agreed. Before taking responsibility for an environment, we list what is in it, set up named access, add monitoring and check that an alert can reach someone able to act.
When this comes up
No clear operational owner
Nobody is responsible for keeping the application environment running.
Certificates and backups handled inconsistently
Renewals and restores depend on whoever remembers to do them.
Alerts that reach nobody
Monitoring exists, but its alerts do not reach someone able to act.
Incidents passed between teams
The software team and the infrastructure provider repeatedly hand an incident to each other.
Agreed operational work
Monitoring and response
Watch application and infrastructure health and respond to operational alerts during the agreed coverage hours.
Maintenance
Apply platform and security updates in agreed windows, manage TLS certificates and relevant DNS, and operate deployment processes where that is in scope.
Backups, access and notes
Maintain backups, review recovery procedures, keep named administrative access, and keep operational documentation current enough for handover or exit.
What you end up with
Monitoring that reaches someone able to act
Alerts go to people who can respond, during the coverage hours that have been agreed.
Responsibilities in writing
Coverage hours, escalation, maintenance windows and ownership are agreed and recorded.
An environment that can be handed back
Accounts and documentation stay with the organisation, and access is handed over when the arrangement ends.
How a typical engagement works
01Inventory
Take an inventory
We list what is in the environment, who can log in and how recovery has been tested.
02Set-up
Set up access and monitoring
Named accounts are created, monitoring is added and we check that an alert can reach someone able to act.
03Operate
Operate under the agreed scope
Updates, certificates, backups and incident response run within the coverage hours and responsibilities agreed in writing.
04Respond
Respond to incidents
Alerts are investigated and incidents handled within the agreed coverage hours, and what happened is recorded.
05Review
Review regularly
Capacity, incidents and the scope itself are reviewed so the arrangement keeps matching what the application needs.
Frequently Asked Questions
Start with a conversation
Book a free 15 minute call. Describe the problem, the systems involved and what you already know, and we will tell you plainly whether we can help and what a sensible next step looks like. There is no obligation.